How Much Time Can Be Saved on Quoting?

If you are a flooring retailer, you understand the benefits of getting quotes into your customers’ hands as quickly as possible.

By the time a customer has engaged with your store, their intent to buy is at its peak. Delay in getting a quote is a frustration to the customer; it allows competitors to get ahead of you and gives the customer the opportunity to go cold.

Prompt quoting sends a message to your customers: we are efficient and reliable, and we want your business.

The traditional quoting process has multiple steps and is very time-consuming. The salesperson (or measurer) visits the home to draw up the plan, then takes it back to the office, where the quantities are calculated, forming the basis for a written quote that is emailed to the customer.

When we were in retail, our goal was to have the quote in the customer’s hands within 24 hours of the home visit. The reality was that in most cases it took far longer.

By the time the salesperson gets back to the office, they might have two or three measures that need to be quantified and quoted. In addition to these, they have the usual distractions of the office environment: in-store customers, phone calls, installers, and any number of other distractions that prevent the quote from going out promptly.

The process of measuring, quantifying, and quoting is a bottleneck for most flooring businesses today.

The Holy Grail of Flooring Retail

Back in the day, consistently achieving our 24-hour goal would have been considered a success. Since then, the goalposts have moved.

The gold standard for flooring sales is to measure, quantify and quote while in the home. Retailers and salespeople see all sorts of obstacles to achieving this goal, many of which are valid, and all of which can be overcome by training.

What sort of time savings are we talking about?

See it in action: Watch this video to see how it can be done; a real home measured, quantified, and quoted in 15 minutes.

None of what you see in the video is rocket science, and none of it is beyond your salespeople. If you are determined to eliminate unnecessary delays in your quoting process, you and your salespeople can use Measure Mobile exactly as shown in the video.

Reduce the Cost of Data Entry

If you are using RFMS, not only does the customer have the quote, but it is also instantly updated in RFMS, so no re-keying (double handling) is required. The only thing the salesperson has to do is follow up on the quote and close the sale.

If you would like to talk to us about how you can take your sales process to the next level, book a free consultation.